More importantly, 94% of online shoppers reported that a negative review convinced them to avoid visiting a business. Keep in mind that feedback generation should be seen as creating a system, not as a bunch of one-off attempts to get a positive opinion. By using blockchain technology, the Revain review platform offers a transparent and immutable customer review system that companies cannot manipulate and customers can trust. In addition, a study published by Harvard Business Review showed that simply achieving a one-star increase in the overall rating of online reviews can increase revenue by up to 9%.
Trustpilot is an influential online review site where customers can review everything from car dealerships to airlines, mortgage brokers and shoe stores.
